Delivery Information
We dispatch all UK orders from our Milton Keynes based warehouse the day after order if the order is received before 3pm on weekdays.
We ship globally from our Rotterdam based warehouse via our Dutch business Boot-bag Group BV to the EU without customs or duty and with Dutch VAT/BTW applied. We regularly ship to the far east and, USA. Items are normally shipped same day if the order is before 5pm.
Both warehouses use DHL. We ship on a next day service as standard for all boot-bags and luggage racks. Full tracking details will be sent by email after the order is received. Your order can be tracked at https://ukmail.com/manage-my-delivery/manage-my-delivery.
If you share your email and mobile/cell with us DHL will do the rest.
1. Pre delivery parcel notification with the option to amend the delivery on the morning of the delivery by email & text
2.Then an estimated one hour delivery notification on the morning of the delivery.
3.An optional ' You're next' when the driver if one delivery away.
All goods require a signature.
If you cannot receive the parcel we ask you to take control of your delivery using the change it option available in the manage my delivery section of DHL's website.
UK Delivery Costs (via DHL)
£12.95
EU Delivery Costs (via DHL) 2-3 days
EU delivery for a boot-bag or rack 14.95€ ( shipped from our Rotterdam warehouse )
USA / Canada Delivery Costs (via UPS or DHL) 7-10 days
boot-bags £24.95
Luggage Racks £39.95 or £49.95 for a Revo-Rack
New Zealand and Australia (via DPD or UPS) 7-10 days
boot-bags £34.95
Luggage Racks £79.95
Please contact our delivery guru Liza if you have any questions ( liza@boot-bag.com 44 1865 693 063 ) we have shipped to Japan, South Korea, the Philippines' and South Africa in the past.
Returns, Refunds Warranty ?
Warranty :
Warranty covers faults that develop within the first 12 months of use. Warranties cover manufacturing faults but not damage caused by wear and tear. Please email Liza@boot-bag.com if you experience any issues with your boot-bag or any other product purchased via this website.
We operate a no quibble 14 day return policy from the date goods are received, if you purchase an item via our websites and return it to us unused and it is deemed not have been diminished, we will refund less the £12.95 shipping costs. Outside this period we deem the goods to have been accepted.
Returns
Return Postage. We only refund postage on goods that are faulty, deemed to be in warranty by the manufacturer or if we send out the wrong item. If you change your mind about a product after receiving it, we will be happy to exchange or refund it within in 14 days of receipt but you as the buyer are responsible for the return postage costs.
Once received we will refund in full to your original payment method less the original standard postage costs we will also charge a £6.95 check and re box fee.
If you are going to return an item please contact us first to request a returns number so when received we know who the goods are from. Please call us on 01865 693 063 or email Liza@boot-bag.com to get a returns number and the returns address.
We comply in full with the consumer contracts regulations 2014 that cover online selling see WHICH
Full terms and conditions for UK customer's only here